Chatbots are one of the fastest growing AI applications. The possibilities to interpret and generate text have increased significantly and the enormous amount of data from companies is easily searchable for a robot. This combination leads to a wide range of possibilities and Notilyze is ideally suited to design a custom chatbot for customer service and debtor management. This is where the collaboration between our IT developers and data scientists comes together.
With our Conversational AI Service based on a combination of open source and advanced SAS technology, we help to create business value. By automating the answering of frequently asked questions and thus saving costs, but also by further optimizing the operation of the customer journey and customer satisfaction with the results.
We first analyze the history of customer questions and the responses to them, and in doing so we deliver an AI application that learns more and more based on the conversations that are conducted. Using our AI models, we provide the customer with the relevant data to be able to respond quickly and flexibly to patterns, exceptions and risks.
We return the results of our Conversational AI Service to the customer in the form of a chatbot that can be integrated on a website, in the CRM system or service desk and in chat applications such as Telegram and Whatsapp. By taking simple questions off the hands of employees and giving customers the opportunity to solve issues themselves, we help to automate processes further and further.
Stationsplein 45 A4.004
3013 AK Rotterdam
+31 10 798 62 95